We ship mainly from and to Europe.

If you wish delivery to another region, please contact us at info@nikanabokova.com or by Telegram before placing the order and we will try to find the best shipping solution.

If you would like to place order from Russia, please visit page nabokovaapparel.ru

Delivery to EU and UK is processed by Express Courier Services: PPL (DHL) or UPS.
Worldwide delivery is processed mostly by Czech Post, but sometimes we use Express Courier Services: PPL (DHL) or UPS as well.

Remote or international destinations may have varying delivery times.

Orders placed Monday through Friday (excluding holidays) will be processed and shipped within
2-3 business days. Weekends orders will begin processing on Monday.

Orders are sent from the EU and might be subject to customs duties and/or taxes depending on your location and the law of your country.

These taxes are not included in the final price of the product or in the shipping costs and we do not take responsibility for the cost of these charges.

It is the customer's responsibility to pay them upon receipt of the package.

We accept all major credit cards.

You'll be redirected from the order page to Stripe payment system website.

FOR RETURNS

To be eligible for a return all items should be in their original commercial condition, unused and unworn with all tags, labels and send back within 14 days of receiving them.

Delivery costs for returns are the responsibility of the buyer and clients can arrange their own way of international shipping that supports a tracking method. The client is responsible for the returned package until it reaches our office safely. NABOKOVA is not responsible for any returns lost in transit.

Make sure to write your name and/or order number on the return package so we can identify it easier.

Upon receiving the returned items, you will be notified via email.
We try to process all refunds as fast as we can, but please allow up to 7 business days.
The full amount you paid for your order will be refunded except for the delivery costs, which are the responsibility of the buyer unless special circumstances occur.
The amount will be refunded to your bank account or card used for the original transaction of purchasing.

We reserve the right to deny returns and refunds if the return items we receive are not in the excellent condition described.

Please note: until the items reach us we are not accountable for them. We cannot refund items that have been lost or arrived damaged. For this reason, the item you want to return should be send back to us carefully packaged and we advise you to use trackable method.

RETURNS OUTSIDE OF THE EU

Delivery costs for returns including custom taxes are the responsibility of the customer. Please send returns from outside of the EU with prepaid custom taxes or these taxes will be deducted from your refund.

FOR EXCHANGES

If you wish to make an exchange — place a new order and return the items you don’t want for a refund.

1. Text us at info@nikanabokova.com and write your name and/or order number, so we can identify it easier.
2. Wait for a response to clarify details related to the return or exchange. Usually we respond within 1-2 business days.
3. Receive instructions for sending: address, contacts.
4. Use one of the ways to return the item:

• postal service delivery (with tracking)
• courier service delivery (with tracking)

Please make sure to put the correct return address including phone number on the package.

5. Wait for a notification about receiving the returned item by email.